FAQ

 

What is your History  ?


At 1STone we use only the best valuable Gemstones from all over the world. Our founder gets himself infected by those Earth-Crystals more than 50 years ago. In the last 25 years we buy our Gemstones directly in their country of origin together with our partners. 1STone custom-made jewelry was founded in 1997.  read more

 

What is your Jewelry made of  ?

 

  • Gemstones in best valuable Quality whenever possible directly & rough from their Country of Origin
  • High-Quality durable silicon-based Elastic Cord on our Comfort Elastic Bracelets, returns full after stretching. It will last for years  ….
  • Stainless-Steel Wire of highend Quality is used in the Bracelets, Collars & Necklaces with Clasps. It is nearly unbreakable …  ( holds about 50pds )

 

The Metals we use start with

  • High Quality Stainless-Steel in Jewelry Quality in each kind of processing & finishing 
  • Sterling Silver hallmarked 925,
  • Sterling Silver 24-carat ( 999 ) 5 micron Gold plated ( in gold, rosegold & whitegold) which is 5 times higher than the international Standard of 1 micron.
  • Gold 14 carat ( 585 ) and 18 carat ( 750 ) in gold, rosegold and whitegold. 

 

Is there a guarantee for your jewels ?

 

As 1STone Customer you 1. get the  30 -Days Money-Back Guarantee  if you are not satisfied with your order. You may return your item within 30 days after receiving it.

From the 1st day 1STone works hard to design and create modern custom-made jewelry of the highest Quality & are proud to offer our customers the 1STone  LIFE – TIME GUARANTEE.

The guarantee covers the following:

  • Broken string or elastic cord
  • Cracked beads
  • Damaged clousure or clasp

Please note that the guarantee does not cover discoloration of beads, leather, other natural materials we use and plating issues.

 

How should I treat my Jewel – Care Instructions ?

 

  • Respect Your Jewel – we are sure you will. Do not wear it while windsurfing or the swimming part of your Iron Man Challenge.
  • When ever possible do not wear your Jewel by taking a shower or bath. Water is always  agressive against the Elastic and the Stainless Steel Wire also on our High Quality Materials – it will shorten the Lifetime of your Jewel & invalide your Lifetime Guarantee.
  • The temporary use of a soft cloth is completely sufficient

 

What size do I choose ?  How do I measure my wrist or collar length ?


You can use an existing bracelet or collar, or just take a normal string use it directly on your skin and mark it with a pencil or 2nd persons help. At last measure the length in inch or cm & choose it on the article-order. if ” choose your size ” is not available send it by mail or chat together with your order-number.

If you are ” Create your own ” customer the designer will talk to you about all your needs in the video-chat. 

 

Shipping information

 

Our shipping is FREE !  If > 89,00 €  in Europe or > 249,00 $ USD international. It takes 1-3days to handcraft your custom jewelry from the time we receive your complete order and size. After your Jewel is finished, we prepare for shipping. Our shipments will take usually between 3 to 6 days to arrive.

At 1STone we are working with Correos / DHL, FedEx and other trusted shipping providers. Your order will be insured until its delivery by us. We cannot guarantee the performance of the used companies, but shipping mistakes are extremely rare. 

You can follow the whole process of your order in  ” My – Account “ – Area & will be also updated by email.

 

 

How can I track my order?


Once the package is sent, we will send you a confirmation email with the tracking number so you know where your order is.
Also you may  log-in  your my-1STone  account and view your orders and their status.
In case the carrier is unable to deliver the package, the delivery person will contact you at the phone number or email you provided to arrange a new delivery time or location.

 

Where else can I find these jewels ?


Nowhere on the earth !  Our jewels are unique & exclusive by design, custom-made and handcrafted only by the 1STone-Family in Fuerteventura Canary Islands available in our local 1STone-Store or on Your my.1stone shop site.

 

How do I pay?

 

You are able to pay in  Your favourite Currency, even as the site is working in  USD $. This does not matter choose yours; if it is   EUR  € / GBP £ /  YEN ¥ / or from more than other 120 currencies in your order process.

We accept the following forms of payment on my.1stoneonline:

The most major credit and debit card brands like Visa, MasterCard, Maestro, Diners Club, American Express, JCB, Discover, Unionpay ….

Digital Wallets like  paypal, venmo, applepay, googlepay, visacheckout, masterpass …

Local Payment with ACH, Bancontact, eps, giropay, iDEAL, Klarna Pay Now, MyBank, SEPA Direct Debit …

 

 

How do I contact 1STone ?


email us at  my.1stone@1stoneonline.com  or get full access to  phone / chat / life video conference in your my-account area after registration.

 

 

Returns

 

The most important is your full Satisfaction.

We offer a ‘30-Day Money-Back Guarantee’ on all Jewels bought in my.1stone – shop. You have 30 calendar days (starting from the purchase order) to return the item(s). We will accept all items that are in their original condition. There is a restocking fee of 30,00€  / $ USD for each order and buyer pays for return shipping. Your refund will be credited to you through the same payment method as you used to make the purchase.

While selling only custom-made products, we are not legally obligated to offer refunds. It is we want our customers to be 100% satisfied that we offer the ‘30-Day Money-Back Guarantee.’

The jewel should be returned with the original tag, certificate  and inside the original box. All items should be in “like new” and original condition. Please mark the Invoice with ” Returning goods ” and add it.

Before you return your jewel, please email support@1stoneonline.com regarding your refund. Please include your full name & the order number in the email.

 

Exchanges

 

You can exchange your jewel paying return shipping costs. Before return send us an email to support@1stoneonline.com  We will exchange it by another one without additional costs.